Contact Center

Optimize your customer service program with Peckham’s state-of-the-art contact management center. Our team exceeds even the stringent requirements of our government customers. 
 

Capabilities 

• Computer telephony integration
• Automated call distribution
• Integrated voice response
• Voice over IP
• Web enabled transactions
• E-mail, mail, fax or phone
• Consolidated appointment systems
• Intelligent call routing
• Workforce management
• Quality monitoring