Timothy Foyer brings over 30 years of global leadership experience in contact center operations, with a focus on improving customer experience, workforce performance, and operational efficiency. He has led service teams across the U.S., LATAM, and APAC, supporting millions of customer interactions annually.
Timothy has driven key initiatives to modernize technology platforms, implement AI-driven tools, and enhance agent training. His work has resulted in improved satisfaction scores, reduced call wait times, and over $4 million in annual operational cost savings. He is passionate about building high-performing teams that deliver exceptional service and support Peckham’s mission to create opportunities for individuals of all abilities. Timothy has an associate’s degree in Business Management from The Bradford School of Business in Pittsburgh, PA.