Businesses
Contact Center Solutions
Customized Contact Center Solutions with a Social Impact
Peckham Contact Center Solutions delivers customized Business Process Outsourcing services focused on efficiency and exceptional customer experience. With 20+ years of expertise, advanced technology, and state-of-the-art facilities, we manage eight contact center and help desk contracts across six locations in three states. Last year alone, we handled over 8 million customer contacts. We prioritize customer care by tailoring solutions to fit specific needs and budgets.
Our consistency in exceeding industry standards emphasizes respect, collaboration, and the value of people—both in our team dynamics and client interactions. Our mission is to create a positive social impact by offering meaningful opportunities to those seeking independence. We align with partners who share our dedication to excellence. Contact us today to explore how our tailored solutions can meet your unique needs.
8M
CONTACTS
8
CONTRACTS
+20
YEARS EXPERIENCE
+2,500
JOBS FOR PEOPLE
WITH BARRIERS
Capabilities And Services
Customized Support Solutions
Peckham Contact Center Solutions’ success is rooted in our extensive industry knowledge and experience, which we leverage to customize solutions that meet our customers’ requirements and budget. Our expertise spans the design, implementation, and operation of contact centers ranging from centers capable of supporting 50 to over 2,000 agents. The key to our success lies in our commitment to active listening and collaboration. When we partner with clients who share our values and are committed to creating effective solutions, we consistently achieve outstanding results.
People
Our team is comprised of seasoned professionals with extensive expertise in contact center and technical support services. With experience and diverse leaders from across multiple industries, we ensure our teams are continuously learning, growing and evolving. Our experts in operations, knowledge management, quality assurance, reporting, training, and leadership are mission-driven, and dedicated to delivering efficient and effective solutions.
Technology
Peckham’s technology team sets us apart with decades of contact center expertise and leadership. Our team has expertise with telephony, data systems and software engineering, custom built and off-the-shelf CRM implementation and integrations, database development and security. Our systems, infrastructure, reporting, development and voice expertise provide innovation customized FedRAMP and NIST certified solutions to meet customer needs.
Facilities
In addition to remote and hybrid agent solutions, Peckham’s Contact Center Solutions operates contact centers across multiple time zones in Arizona, Kentucky and Michigan. Our facilities are built to universal design standards to promote health, wellness and a positive production working environment, resulting in decreased agent turnover. Our locations are used to create 365X24X7 operating schedules, and we can leverage multiple options when redundant solutions are required.
Technical Service Desk Solutions
We provide front-line tier-1 and tier-1.5 technical solutions. We leverage our contact center expertise to provide solutions that help scale quickly. We focus on the customer experience and personalized service to provide optimal initial contact resolution. Our goal is to get end users back online as quickly as possible and reduce your tier-2 and beyond costs.
Contact Center Solutions
Customer and Industry CRM Tools
Integrated Solutions
Knowledge Base
Workforce Management
Integrated Voice Recognition
Telecommunications Solutions
Remote Work Solutions
Who we serve
- Defense Logistics Agency Customer Interaction Center and Enterprise Helpdesk
- U.S. Department of Health and Human Services
- U.S. Department of State
- U.S. Department of Agriculture
Awards & Recognition
Calabrio Award – ONE Award Winner, Calabrio
GPTW – Certified as a Great Place to Work for 10 years in a row
ISO- Peckham is an ISO 9001:2015 certified organization
Success Stories
HECAP Offers Graduated Assistance
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Alvaro Mora: Not Just Working for Kicks
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Navy Veteran Drops Anchor at Peckham
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Honoring the Job & Building Communities Leads to Career Development
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A Heart Full of Art
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Serving The Military Through Work at Peckham
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Contact Center Solutions Locations
Apply for a Job
Peckham offers diverse job opportunities for people with and without disabilities.
CONTACT THE CONTACT CENTER SOLUTIONS TEAM
Ready to elevate your customer experience? Contact us today to discover how Peckham Contact Center Solutions can tailor our expertise and technology to meet your needs.
