Call Center Services Archives

Our Business Services Division Leans Into Our Peckham in Action Initiative

Posted In: Call Center Services, Innovation

April 24, 2023

When one of Peckham’s federal government contracts ended in February 2022, over 150 high-quality laptops and related equipment used on the project were tagged for destruction or recycling. Recognizing that the devices had plenty of useful life remaining, Matt Kolberg, Peckham’s VP of Business Services, went to work searching for a worthy organization that would…

Laura Doty – Not Shy About Speaking Up

Posted In: Call Center Services, Upward Mobility & Advancement

March 30, 2023

In 2005, Laura had been on social security disability for quite a while and yearned for an opportunity to, in her words, “do more and see what I could contribute.” With two cousins already working for Peckham’s Manufacturing division sewing military garments, she saw an opportunity to be hired as a sewer. Laura felt encouraged…

Three Degrees of Inspiration

Posted In: AbilityOne/Source America, Call Center Services, Competitive Integrated Employment, Upward Mobility & Advancement

January 3, 2023

Fifteen years ago, if you’d have asked Bernedette Jackson, a CSR in Phoenix, what she would be doing today, she certainly wouldn’t have said it would involve helping customers in a call center. Why? Because Bernedette has earned three degrees (her B.A., M.A. and Doctorate) in the field of education and assumed that her work…

Peckham Participates in the Science Summit at the UN General Assembly & Highlights Inclusive Work Environment

Posted In: Call Center Services, Competitive Integrated Employment, Disability Advocacy, Innovation

November 17, 2022

“The self-esteem which can develop from the ability to support oneself and one’s family, and participate in a productive workplace, is the very definition of inclusion in society.” That’s the message that Laurie Penfold brought to participants in the Science Summit at the United Nations General Assembly. On September 29th, 2022, Laurie and Peckham CEO…

From Mexico to Lansing: Perseverance Translates Into An Exciting Career Start

Posted In: AbilityOne/Source America, Call Center Services, Upward Mobility & Advancement

September 19, 2022

September 15 to October 15 is National Hispanic Heritage Month, a time where we celebrate the histories, cultures, and contributions of Hispanic Americans to our nation and society. Peckham’s Contact Center Solutions line of business employs almost 200 Hispanic or Latino team members, with some locations, such as Phoenix, having as much as 34% of…

Finding a Career At Peckham Allows Team Member to Fulfill a Promise Made 29 Years Ago

Posted In: Call Center Services, Competitive Integrated Employment, Disability Advocacy, Quality Of Life

July 21, 2022

When Joe got married 29 years ago, he promised his wife he would take care of her. Throughout his working career, he’s worked dozens of jobs, including eight in the Lansing Mall, trying to fulfill that promise. However, his goal of making enough money to become the majority breadwinner in the household seemed always out…

Battle Creek Team Member’s Upward Mobility Story at Peckham Highlights AbilityOne Benefits

Posted In: AbilityOne/Source America, Call Center Services, Competitive Integrated Employment, Disability Advocacy

February 24, 2022

Donald Tate is a Customer Support Specialist for the Defense Logistics Agency (DLA) Customer Interaction Center. In his role for DLA, Donald provides support to military personnel, government agencies, and Department of Defense vendors as they navigate the complex systems involved in maintaining U.S. defense operations across the globe. Donald provides support for tough questions,…

CHARLOTTE STAFF HELPS TEAM MEMBER WITH ASSISTIVE TECHNOLOGY

Posted In: AbilityOne/Source America, Call Center Services, Competitive Integrated Employment, Vocational Rehabilitation

January 28, 2022

Below is an excerpt from Chris Kirk, Administrative Support Specialist at Peckham Charlotte. Chris shares his appreciation to the team for providing assistive technology, which enabled him to be more efficient in his role. My name is Chris, and I am an administrative assistant at the Peckham Charlotte location. I was born with a disability in short…

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