Call Center Services Archives

Peter Scray | Uncrushable Attitude, Endless Gratitude

Posted In: AbilityOne/Source America, Call Center Services, Competitive Integrated Employment, Disability Advocacy

March 18, 2024

Peter Scray, a customer service representative at Peckham’s London, Kentucky location, began his working career miles away — figuratively and literally — from his current position. 10 years ago, as a store manager for Sam’s Club, Peter ran a $83 million facility and was responsible for 480 employees. To discover how he transitioned to his…

From Struggling to Safety – Charleta Finds a Home at Peckham

Posted In: Call Center Services, Quality Of Life

February 19, 2024

It has been said, “sometimes work is one of the only safe places for people.” This is a statement to which Peckham Customer Service Representative (CSR) Charleta Beard can relate. Charleta’s Peckham journey began in 2019 in the Manufacturing division as an entry-level sewer. “I walked in not knowing how to sew,” she recalled, “and…

Cooking Up a Successful Career

Posted In: Call Center Services, Competitive Integrated Employment

August 8, 2023

Immediately after high school, Tevis decided to pursue a career in the culinary industry. Not too far into her studies, she discovered that none of her teachers had known that she was going to be in the department. This resulted in many of them second guessing not only her decision to enroll, but her ability…

Using JAWS to Take a Big Bite of Success

Posted In: Call Center Services, Disability Advocacy, Upward Mobility & Advancement

July 25, 2023

As a blind person, April faced difficulties getting prospective employers to see past her disability. While applying for jobs, she secured plenty of interviews, but no job offers. It wasn’t until she was hired at Peckham – a company that actively seeks to employ individuals with disabilities – that she found a workplace where she…

Embracing Professional Development Leads to Career Shift at Peckham

Posted In: AbilityOne/Source America, Call Center Services, Competitive Integrated Employment, Upward Mobility & Advancement

June 21, 2023

Peckham’s team members provide essential products and services to government and commercial customers through our five lines of business. Some of our team members may have qualifying disabilities or barriers to employment and participate in paid job training programs. Staff positions play supportive roles to our team members. At Peckham, we firmly believe in creating…

Our Business Services Division Leans Into Our Peckham in Action Initiative

Posted In: Call Center Services, Innovation

April 24, 2023

When one of Peckham’s federal government contracts ended in February 2022, over 150 high-quality laptops and related equipment used on the project were tagged for destruction or recycling. Recognizing that the devices had plenty of useful life remaining, Matt Kolberg, Peckham’s VP of Business Services, went to work searching for a worthy organization that would…

Laura Doty – Not Shy About Speaking Up

Posted In: Call Center Services, Upward Mobility & Advancement

March 30, 2023

In 2005, Laura had been on social security disability for quite a while and yearned for an opportunity to, in her words, “do more and see what I could contribute.” With two cousins already working for Peckham’s Manufacturing division sewing military garments, she saw an opportunity to be hired as a sewer. Laura felt encouraged…

Three Degrees of Inspiration

Posted In: AbilityOne/Source America, Call Center Services, Competitive Integrated Employment, Upward Mobility & Advancement

January 3, 2023

Fifteen years ago, if you’d have asked Bernedette Jackson, a CSR in Phoenix, what she would be doing today, she certainly wouldn’t have said it would involve helping customers in a call center. Why? Because Bernedette has earned three degrees (her B.A., M.A. and Doctorate) in the field of education and assumed that her work…

Peckham Participates in the Science Summit at the UN General Assembly & Highlights Inclusive Work Environment

Posted In: Call Center Services, Competitive Integrated Employment, Disability Advocacy, Innovation

November 17, 2022

“The self-esteem which can develop from the ability to support oneself and one’s family, and participate in a productive workplace, is the very definition of inclusion in society.” That’s the message that Laurie Penfold brought to participants in the Science Summit at the United Nations General Assembly. On September 29th, 2022, Laurie and Peckham CEO…

From Mexico to Lansing: Perseverance Translates Into An Exciting Career Start

Posted In: AbilityOne/Source America, Call Center Services, Upward Mobility & Advancement

September 19, 2022

September 15 to October 15 is National Hispanic Heritage Month, a time where we celebrate the histories, cultures, and contributions of Hispanic Americans to our nation and society. Peckham’s Contact Center Solutions line of business employs almost 200 Hispanic or Latino team members, with some locations, such as Phoenix, having as much as 34% of…

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