GRAND RAPIDS, MI– Peckham, Inc. has expanded its contact center operations in Grand Rapids with one of its federal contracts. As a part of this expansion, the organization is hiring full and part-time customer service representative positions (CSR) in its inbound contact center. Nearly 100 additional positions are available.  

The CSR job includes answering phone calls from U.S. citizens and using a computer-based knowledge system to answer general questions to assist callers. Veterans and people with disabilities, including various medical, physical, social, mental or learning disabilities are encouraged to apply.   

Wages begin at $16.20 per hour with a health and welfare benefit of $4.41 per hour. There is also a need for Spanish-speaking bilingual candidates. To be eligible for these jobs, candidates must: be a U.S. citizen, have a high school diploma or GED, and pass a federal background check. Candidates who successfully complete training will receive a $350 sign-on bonus.  

Individuals meeting the requirements should apply online on our Career Opportunities page at For more information please contact, Alex Modlin, Workforce Planning Manager at or 517.316.4383.  

“We are excited to be able to bring more contact center jobs to the Grand Rapids community,” said Tom Korff, Senior Vice President of Contact Center Solutions. “These opportunities are growth-careers and give individuals a chance to learn, grow, and advance in a welcoming, safe and inclusive environment.”  

Peckham Contact Center Solutions employs more than 1,500 individuals who handle nearly 9 million contacts per year through phone, email, and chat. Locations include Lansing, Grand Rapids and Battle Creek, Phoenix (AZ), and London (KY).  

Peckham is a nonprofit vocational rehabilitation organization that provides paid job training opportunities for people with disabilities and other barriers to employment. For 46 years, Peckham has provided jobs and job skills training to thousands of individuals with barriers through five different business lines throughout Michigan, with additional operations in Phoenix, Arizona and London, Kentucky.  

Peckham, Inc., has been named a Great Place to Work for eight consecutive years. This national award-winning organization is recognized for its achievement in providing exceptional vocational rehabilitation, creating inclusive cultures, and building quality workplaces for employees.  

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