LETTER TO THE COMMUNITY
One day while getting routine lab work done, I started a conversation with a lab technician who asked me where I worked. I told her I worked at Peckham and she immediately started to cry. I took a big gulp and asked why she was upset. She said, “You all changed my life. I am a mom and my son has autism. He struggled finding his place in school, he struggled finding his place at other jobs. I worried so much about him and what his future would look like and he was getting so depressed. Then, he got a job at Peckham. It changed his life. He is so happy to have a job where he is respected and valued and he wakes up every day excited to go to work. He is a different person now. Because you changed his life, you changed mine.”
This is just one of thousands of stories from the communities in which we work. For the last 45 years, Peckham has been driving this mission of providing opportunities for people with disabilities to thrive, not only in work, but in their community and in their personal lives. The rippling effects of this mission have extended well beyond our wildest imagination. Tens if not hundreds of thousands of individuals have been able to reach their full potential and achieve their personal goals, and it is because of the contributions of amazingly talented people with disabilities that have truly made Peckham the successful, long-standing organization it is today.
This year proved to be another year of endurance, as we worked to resume a sense of normalcy, returning to hybrid work environments, growing contracts, and a need for hiring like never before.
While the unexpected extension of the pandemic has increased our efforts to support employee mental health and wellbeing, that same uncertainty has also created many opportunities for innovation and collaboration in new and exciting ways across our lines of business. From our team members, customers and staff, to our partners, donors and advocates, Peckham is made up of a rich community that is resilient, tenacious and driven to discover new and equitable pathways for those with barriers to reach a greater sense of self-sufficiency.
The strength, steadiness, integrity, compassion and professionalism of our team members and staff continues to inspire me, the stories like the one from the lab technician continue to humble me, and the unending support of this amazing community will continue to uphold the deep legacy and mission of this organization for years to come.
We thank each of you for these four-and-a-half decades, because of you, we are “Peckham Strong - 45 and Forward!”
Board of directors
Kathie Feldpausch, CPA, RCE, Board President
Thomas Hoban, Board Vice President
Community President, Mercantile Bank of Michigan
Heather Shawa, Board Secretary/Treasurer
Chief Financial Officer, Lansing Board of Water & Light
Charlotte Koger, Board Director
Chris Wilson, Board Director
CJW Consulting Solutions
Clara Martin Dignon, Student Board
Member Michigan State University
David A. Gift, Board Director,
Senior Advisor, Internet2
Duncan Wyeth, Board Director
Esther Onaga, Board Director
Jerry Johnson, Board Director
Monique Field-Foster, Board Director
Senior Counsel, Warner Norcross + Judd LLP
Mary Gager Drew, Board Director
Michigan State Police Office of School Safety
Michael Flowers, Board Director
Executive Director, Human Resources, Lansing Board of Water & Light
Stanley Kogut, Board Director
Peckham’s fiscal year began October 1, 2020 and ended September 30, 2021.
The numbers listed reflect this period.
REVENUE (IN MILLIONS)
The increase in revenue for this fiscal year was driven primarily by our Contact Center Solutions line of business as well as our financial investments.
The total revenue and the revenue of each line of business is represented below.
CONTACT CENTER SOLUTIONS
SUPPLY CHAIN SOLUTIONS
OTHER REVENUE/INVESTMENT GAIN
Highlights & Awards
cALABRIO ONE AWARD, LEADER CATEGORY
Peckham's Contact Center Solutions business division received the Calabrio One Award, which recognizes companies that have high achievement in agent and customer engagement .
REPRESENTATIVE ELISSA SLOTKIN RECOGNITION
U.S Rep. Elissa Slotkin included Peckham among those honored for their exceptional service to others and to their communities by including them in the official Congressional Record of the People’s House.
CERTIFIED GREAT PLACE TO WORK
This is the seventh consecutive year Peckham has received the certification which is based on employee feedback. The survey results reveal that Peckham employees trust their supervisors and take pride in their work.
EMBERS RECEIVES $15K GRANT
The Embers program received a $15,000 grant award from the Flint Women and Girls Fund at the Community Foundation of Greater Flint, allowing us to expand Embers to serve more young women who are victims of sexual abuse and trafficking.
5 of 5 NATIONAL AWARD
The Eaton County WIOA/Jobs for Michigan’s Graduates (JMG) program received this award for a second year in a row. The award recognizes excellence in five goals set at the national level in the areas of graduation rate, job placements, positive outcomes, total job placements, and total full-time placements.
GOLD HIRE VETS MEDALLION AWARD
The Honoring Investments in Recruiting and Employing American Military Veterans Act (HIRE Vets Act) Medallion Program is the only federal award program that recognizes employers who successfully recruit, hire, and retain veterans.
PECKHAM PRIORITIZES EMPLOYEE MENTAL HEALTH
The multiple stressors, fear, social isolation and loneliness caused by the pandemic have fueled substance use and mental illness, putting mental health front and center in our workplaces this past year. The single most important thing Peckham does to support mental health in the workplace is to talk about it openly.
This year, the Mission Initiatives team and Human Resources collaborated to launch BetterHelp, a digital therapy platform offering therapy as a benefit to Peckham team members and their immediate families. The benefit aims to support the mental well-being of Peckham team members who have experienced innumerable stressors throughout the pandemic.
Fostering a workplace culture where sharing personal experiences with mental health is safe and encouraged (at all levels, leadership included) sends a clear message that mental and emotional wellbeing is important, mental health challenges are common, and recovery is possible. Mental illnesses are among the most common health conditions in the United States.
Peckham encourages a more expansive and inclusive view of mental health; one that includes people with diagnosed mental health conditions, people experiencing a diminished sense of emotional wellbeing, and those who have a family member, friend, or coworker experiencing a mental health challenge. Peckham views mental health as a dynamic and integral part of employee wellbeing. We recognize that mental wellbeing exists on a spectrum. It differs from person to person, it fluctuates with time and circumstance, and it requires a range of interventions and initiatives that support resilience and recovery.
One way Peckham promotes dialogue and skill-building around mental health is through our corporate Mental Health First Aid training initiative. Mental Health First Aid teaches people how to recognize and respond to signs of mental health and substance use challenges.
The course introduces participants to risk factors and warning signs of mental health problems, increases mental health literacy, and discusses the impact of mental health on all aspects of our lives. Since 2015, we have trained more than 500 Peckham employees in Mental Health First Aid.
This integrated approach to mental health for employees continues to result in positive feedback from those we serve. “Long-term employment has been difficult for me due to my anxiety and ADD. The caring and supportive environment has made it possible for me to keep working even when stress and anxiety are making me want to quit,” says a Peckham team member.
YOUTH SERVICES STEADY GROWTH
Peckham’s Youth Services department has been providing vocational training to court-involved youth since 1987. Originally the department had a single contract with the Ingham County 30th Judicial Court to provide work-based learning to 65 youth a year. Fast forward more than three decades later, and now the Youth Services & Offender Success program serves more than 540 participants a year through 12 different programs.
The department has experienced significant growth and expansion over the last decade. This increased capacity led to a late Fall renovation to an existing space on Martin Luther King Jr. Blvd, where the Youth Services and Rising Out of the System (ROOTS) programs are housed. Since 2019, Peckham’s ROOTS program, which provides occupational and social support to individuals on parole in Ingham, Eaton, and Clinton counties, has served more than 500 individuals.
The Youth Services department largely makes use of the building with two classrooms, indoor basketball court, an arcade area, and plenty of open space for youth activities and learning. The ROOTS space is warm and welcoming; it provides state-of-the-art technology for returning citizens to complete job searches and assessments.
The Youth Services and Offender Success department continues to meet the needs of underserved youth in both its Lansing and Flint locations.
CHARLOTTE STAFF HELPS TEAM MEMBER WITH ASSISTIVE TECHNOLOGY
Below is an excerpt from Chris Kirk, Administrative Support Specialist at Peckham Charlotte. Chris shares his appreciation to the team for providing assistive technology, which enabled him to be more efficient in his role.
My name is Chris, and I am an administrative assistant at the Peckham Charlotte location. I was born with a disability in short called “AMC” (Arthrogryposis), which attacks and stiffens the body’s main joints, and it has mainly affected my arms and hands.
I type using only my right elbow and (have) recently been diagnosed with bursitis, which on occasion makes my elbow swollen with very little feeling. Since I have been dealing with this issue, I have been looking for ways and/or items that can help so I am not hitting extra keys and having to constantly fix errors.
I needed to be more efficient which put me on the hunt for a solution. I went to multiple electronic and office stores trying out different keyboard options and found that the AZIO MK RETRO Typewriter mechanical keyboard is just what I needed.
Becoming part of the Peckham family has really been a blessing, I am used to mainstream employment as that was my only option throughout my early adult employment years so life and work have forced me to be inventive, proactive, and my own advocate, always thinking how can I get better or make my situation at the moment easier to overcome.
When I brought my request (for accommodation) to my Vocational Service Specialist Maleah, she immediately along with Melissa went right to work on it on a Friday, and when I came in Tuesday morning, Maleah had it set up and ready to go for me. Now that’s impressive!
And (that) makes this place one of a kind in my opinion, nowhere else will you find this level of empathy, compassion, and care to help you be a productive part of society. I want to genuinely thank the Peckham Charlotte team for always being so flexible, compassionate, and willing to help, you are amazing!
A Second Chance With MIReconnect
In September, Governor Whitmer announced a budget increase for the Michigan Reconnect program. Mariah Lawrence, Customer Service Representative at Peckham, was given the opportunity to share the significance the MIReconnect program has had on her life.
“The MIReconnect Scholarship has given young adults like me a second chance at education and succeeding in life. For some of us a second chance is all we truly needed,” she shared.
MIReconnect is designed to help more Michiganders obtain post-secondary credentials so they can earn a higher salary to support their families.
MANUFACTURING COLLABORATES FOR INNVOVATION
A project team comprised of SourceAmerica productivity engineers and a cross-disciplinary faculty group at Michigan State University explored assistive technology solutions to support training and enhance productivity for people with disabilities working in apparel manufacturing.
RELAUNCHED EDUCATIONAL ASSISTANCE POLICY
Created a revised Educational Assistance Policy aimed at supporting continuing education for employees, and creating more equitable pathways for upward mobility.
ART FROM THE HEART COLLABORATION
A collaborative program with the Lansing Art Gallery and Education Center, Art Alliance, sustained Peckham’s creative programming dynamic during the pandemic, hosting 10 projects. Art from the Heart also launched “Art@Home”—a series of weekly art activities for team members to do at home.
PSAT ADVOCATES FOR ACCESSIBILITY & SERVICE
Riverside Peckham Self Advocate Team (PSAT) purchased a wheelchair swing to be installed by Lansing Parks Department at Beacon Park in Lansing. PSAT also played a key role in developing the Mitch Tomlinson and Greta Wu service awards, honoring staff who lead with Peckham core values.
GOVERNOR WHITMER RECOGNITION
Environmental Services received recognition from Michigan Governor Whitmer for the team’s work in cleaning the Capitol and other government buildings.
PECKHAM FARM EXPANSION
Peckham Farms successfully launched a partnership with Capital City Market and one local restaurant and added 30% additional capacity for the strawberry program.
Who We Served This Year
|*PECKHAM TOTAL 2020-2021|
|Black or African American||26%|
|2 or more races||3%|
|American Indian or Alaska Native||1%|
|Native Hawaiian/ Pacific Islander||0%|
|*PECKHAM TOTAL 2020-2021|
|Psychiatric Disorder/Emotional Impairment||43%|
|Cognitive Impairment/Developmental Disability||14%|
|Autism Spectrum Disorder||9%|
|Blind or Visually Impaired||3%|
|Acquired Brain Injury||2%|
|Deaf or Hard of Hearing||2%|
|Chemical Dependence/Substance Abuse||0%|
Rudy Hirt, Board President
President, TMN Builders, Inc.
Paul Colligan, Secretary/Treasurer
Corporate Procurement, Accident Fund
BOARD OF DIRECTORS
Barb Turner DeRose
Senior Advisor, Internet2
Peckham Board President
Attorney at Law, Hanba & Lazar, P.C.
Dr. Michael Henderson
Chief Community Development Officer, MSUFCU
William B. Milzarski
Nora McInerny Speaks on Grief and Loss
In May, the Peckham Speaker Series hosted Nora McInerny, best-selling author, TedX Speaker, and award-winning podcast host as she shared humorous yet heartfelt and meaningful advice on how to move forward from grief, loss and trauma. Nora drew upon her own story of profound loss, when she miscarried her second baby, lost her Dad to cancer and became a widow within a matter of months.
Nora presented to more than 400 individuals virtually from Peckham’s Lansing corporate office. The Speaker Series continues to be funded by the Peckham Community Partnership Foundation.
“There is a big cultural shift that we’re pushing against to make space for this long, messy, middle part. A part that says our tough experiences are not an interruption to life, they are a part of life… and there is nothing wrong with your pain.” - Nora McInerny
PECKHAM'S ANNUAL MEETING:
Celebrating 45 Years and Forward
Please join us to commemorate 45 years of driving our mission of empowering people with disabilities and other barriers to succeed. Peckham has reached a milestone and we want to celebrate with you!
We're inviting all of our community, partners, supporters and friends to join in celebrating, "45 years and Forward" - Remembering where we started, celebrating where we are and continuing to strive forward.
Please join us, in-person, on Wednesday, May 4, 2022, as we celebrate this milestone, honor our workers of the year and reflect on the accomplishments from the past year.
Let us know if you’re coming!
PECKHAM DONORS (OCT. 1, 2020 -SEPT. 30, 2021)
Adams, James Caleb and Michelle
Alvarez, Elenilson (Alan)
Britton, Josh & Sarah
Childers, Judy & Dennis
Cyrocki, Jim & Marlene
dams, James Caleb and Michelle
Davis, Rob and Lynette
DeRose, Chris and Barb
Diener, Jessica & Ashley
Dougherty, Wendy & John
Fedewa, Anthony & Deb
Gift, Debbie and Dave
Gillmore, Ann & Ben
Graham, Robert and Janet
Gupta, Dr. and Mrs. Satish
Hampel, Paul & Theresa
Harrold, Jeff & Sally
Hirt, Rudolph and Mary Jo
House, Johannah & Mike
Johnson, Jerry & Roberta
Jury, Dick & Karen
INDIVIDUAL DONORS (CONT.)
Liedel, Bradford & Katie
Mannor, Deborah and Anthony
Mercure, Matt & Laurie
Minich, Tom and Lauren
Newman, Molly and Kirk
Nickson, Donald and Kathleen
Paruch, David and Patricia
Phelps, Randy and Nancy
Pianko, Harry & Family
Pinta, Thomas J.
Rinek, Nancy and Mitchell
Savage, Jim and Mary
Schneider, John & Sharon
Sheets, Mary Ellen
Sinha, Jo & Yoganand
Stover, Mike and Crystal
Terrell, Jerry & Phyllis
Tomlinson, Mitchell & Jeanne
Wagamon, Lauren and Robert
Waldo, Christine (Chris)
Walworth, Justin & Rhianna
Williams, Trey & Tamra
Wu, Greta & Ernest Betts
Wyeth, Duncan and Kathryn
Alta Equipment Company
Apollo Express, Inc.
Ashley Capital, LLC
Blue Cross Blue Shield & Blue Care Network
Brigade Fire Protection, Inc.
Brogan, Reed, VanGorder & Associates
Brookwood Companies Incorporated
Comprehensive Risk Services
Consulting Group Institutional Services at
Delta Dental Of Michigan
Demmer Properties, LLC
Family and Elder Law Of Mid-Michigan, P.C.
George F. Eyde Family, LCC
Granger Container Service
Hanba & Lazar
HNI Risk Services of Michigan
IBM Employee Services Center
Ingham Intermediate School District
JP Morgan Chase Bank, N.A.
Lansing Board Of Water and Light
Lansing Fire Department
Lansing Sanitary Supply
Law Offices Of Casey D. Conklin, PLC
M. J. Foley Company
Mall City Containers
Martin Commercial Properties
McPhee Electric & Telecommunications, Inc
Meijer - Okemos
Mercantile Bank of Michigan
Michigan Department of Attorney General,
Consumer Protection Division
Milliken & Company
Mindset Talent LLC
Missouri Sea & Air Service, Inc.
MSU Federal Credit Union
Muchmore Harrington Smalley & Associates
OneDigital Retirement & Wealth
Origami Brain Injury Rehabilitation
Orkin Pest Control
Quality Air, Inc.
SecurAlarm Systems, Inc.
Shady Lodge Farm, LLC
The Ray Gager Team
W.L. Gore & Associates, Inc.
YKK (U.S.A.), Inc.
IN HONOR OF/IN MEMORY OF
IN HONOR OF, Matthew Gager
Drew, Jack & Mary Gager
IN MEMORY OF, Ray Gager
The Ray Gager Team